Privacy Policy.

1. About Besana

Besana is a social and lifestyle platform designed to help people connect, communicate, discover communities, find travel companions, explore events and discover places.

This Privacy Policy applies to the Besana mobile application, website, and related services.

2. Information You Provide

Depending on how you use Besana, you may provide information such as:

• Account information, including your email address and authentication information.
• Profile information such as your name, age or date of birth, gender, city, country, languages, interests, lifestyle information, biography and connection preferences.
• Profile photos and other images or media you choose to upload.
• Messages and other content you send or share through Besana.
• Content you submit for communities, events, places, travel activities, reports or support requests.
• Information submitted as part of optional profile or identity verification features.

3. Location Information

With your permission, Besana may process location information to provide location-based features such as discovering people, events or places relevant to your area.

You can control device-level location permission through your device settings. Some location-based features may not work as intended when location access is disabled.

4. Information Collected Automatically

When you use Besana, certain technical information may be collected automatically to operate, secure and improve the service. This may include:

• Device and app information.
• Technical identifiers needed for app functionality and security.
• Crash reports, diagnostics, error information and performance data.
• Push-notification tokens and related delivery information.
• Security and account-session information.

5. How We Use Information

We use information to:

• Create and manage your Besana account.
• Display and personalize your profile and relevant app experiences.
• Help users discover and connect with one another.
• Provide messaging, communities, travel, events and places features.
• Send service-related notifications and communications.
• Provide safety features including blocking, reporting and moderation.
• Detect, investigate and prevent misuse, abuse or security incidents.
• Diagnose technical problems and improve app stability and performance.
• Respond to support requests and communicate with you about the service.

6. Public and Shared Information

Information you choose to include in your profile or publish through social features may be visible to other Besana users according to the feature and your available privacy settings.

Private communications are not intended to be publicly displayed. Please avoid sharing sensitive personal information with people you do not know or trust.

7. Service Providers

Besana uses trusted technology service providers to operate the app. These services may process information on our behalf where necessary to provide authentication, databases, file storage, notifications, security, diagnostics and other technical functionality.

Our infrastructure currently includes Google Firebase services such as Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, Firebase Cloud Messaging, App Check and Firebase Crashlytics.

8. Sale of Personal Information and Tracking

Besana does not sell your personal information. We do not use personal information for third-party cross-app advertising tracking.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide the service, maintain account functionality, meet legitimate security and operational needs, resolve disputes and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it is processed.

10. Account and Data Deletion

You may request deletion of your Besana account and associated personal data using the account controls available in the app or by contacting Besana Support.

Some limited information may be retained where necessary for security, fraud prevention, legal compliance, dispute resolution or other lawful purposes.

11. Your Choices and Rights

Depending on where you live, you may have rights concerning your personal information, including rights to access, correct or delete information and, in certain circumstances, object to or restrict its processing.

You can also manage certain privacy permissions through Besana and your device settings.

12. Security

We use reasonable technical and organizational safeguards designed to protect personal information. However, no online service or method of electronic storage can guarantee absolute security.

13. Children's Privacy

Besana is not intended for children under 18. We do not knowingly allow individuals under 18 to create an account. If we learn that an account belongs to a person under 18, we may take appropriate steps to remove the account and associated information.

14. International Data Processing

Besana and its service providers may process information in countries other than the country where you live. Where required, we take appropriate measures to protect personal information in accordance with applicable data-protection requirements.

15. Changes to This Policy

We may update this Privacy Policy as Besana evolves or as legal, technical or operational requirements change. The updated date shown at the top of this page indicates when the policy was most recently revised.

16. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or your personal information, contact us at support@besana.app.